Being a preacher is hard, being a parent is even harder. However, there is one status that can be easily earned, i.e. being a patient. One morning you are doing fine, suddenly you get drenched in rain and in the evening get a sore throat that worsens overnight, and now you are a patient who needs immediate medical attention to get back to healthier self. In the hour of medical emergencies, you mostly tend to follow the doctors and the staffs of the healthcare system.

However, ILS Hospitals gives you an additional advantage and ensure that you get quality treatment. They provide a standard patient’s right. Patient’s right is a set of rules that ensure transparency between the patient party and the health caregivers. In India, however, not many people are aware of the same, the main reason being the fact that not all hospitals and clinics offer the same.

We believe that trust and hope is as important as medicines for recovery and good health. Thus, we provide a set of patient’s right for the same. The followings are the patients’ right we offer to anyone who seeks treatment in our institution-

Patient Rights

1. Right to Impartial access to care
2. Right to Respect & Dignity
3. Right to Privacy & Confidentiality
4. Right to personal safety & Security
5. Right to know the identity & Professional status of the Care giver
6. Right to informed participation in Decision involving his/her care
7. Right to refuse treatment
8. Right to go for 2nd opinion
9. Right to be informed of Hospital rules & regulation
10. Right to information on how to file a complaint
11. Right to explanation for all items charged in Bill
12. Right to access medical record

While talking about right, another important aspect that is correlated to the same is the responsibility. Unlike the prior set of guidelines, these are to be followed and respected from the patient’s side for establishing an effective system.

Patient information/guidelines

1. Following the rule and regulation of the Hospital
2. Providing complete & accurate information about your past illness, medical history, allergies etc.
3. Following the treatment plan recommended by your care givers
4. You are responsible for outcomes if you do not follow the instruction or treatment suggested by your care giver.
5. Paying your bills promptly
6. Misbehaving with hospital staffs or mishandling hospital’s asset is a punishable offense by IPC
7. Notify your care giver if you do not understand the instruction

Having the patient’s right strengthens the assurance of patients towards receiving a better treatment and encourages us, the healthcare party to improve and deliver the best possible treatment.