ILS Hospitals

Your Health,
Our Happiness

Emergency Helpline

  • Agartala: 8974050300

  • |
  • Dumdum: 033-40315001

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  • Howrah: 033-40880000

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  • Salt Lake: 033-40206500



  • Special preference, spiritual and cultural needs – dietary preference, worship requirements
  • Respectful treatment, personal dignity and privacy – during investigation, procedure and treatment
  • Protection from physical abuse or neglect – falling from bed/trolley, manhandling etc
  • Confidentiality of patient related information – not to speak in public place about patient information
  • Refusal of treatment – treating doctor shall discuss all the available options and allow patient to make an informed choice. Doctor shall explain the consequence of refusal and document the same
  • Right to seek second opinion regarding clinical care
  • Giving informed consent before any procedure (e.g. blood & blood product transfusion, Anaesthesia, surgery, invasive/ high risk procedure/treatment)
  • Right to voice a complain
  • Right to know the expected cost of the treatment
  • Access to patient medical records
  • Information on care plan, progress and their health care needs


  • Hospital authority similarly expects co-operation and compliance of following responsibilities from patient and patient party
  • Provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications natural products and vitamins and any other matters. that pertain to his/her health
  • Provide complete and accurate information including full name address and other information
  • To ask question when he/she does not understand what the doctor or other member of the healthcare team tells about diagnosis or treatment he/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies
  • Abide by all hospital rules and regulations
  • Comply with the no smoking policy
  • Comply with the visitor’s policies to ensure the rights and comfort of all patients. Noise levels, privacy, and safety of other patients to be considered. Weapons are prohibited on premises
  • Treat hospital staff, other patient, and visitors with courtesy and respect
  • To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments
  • Not to give medication prescribed for him/her to others
  • Provide complete and accurate information for insurance claims. Work with the billing offices to make arrangements for payment
  • To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
  • To pay for services billed for in a timely manner as per the hospital policies
  • To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first
  • To respect that admitted patient and patients requiring emergency care take priority for your doctor
  • To follow the prescribed treatment plan and carefully comply with the instruction given
  • To accept, where applicable, adaptation to the environment to ensure a safe and secure stays in hospital
  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
  • To attend follow-up appointment as requested
  • Not to take any medications without the knowledge of doctor and healthcare professionals
  • To provide correct and truthful history
  • To understand the charter of rights and seek clarification, if any

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